FAQs
Like many of our patients, we understand you have plenty of questions and concerns. To help put your mind at ease, we have created a list of frequently asked questions.
What insurance do you accept?
Vance Dentistry is happy to accept any insurance plan that allows the patient to choose their own dental provider. Our highly-experienced front office team is always glad to help patients understand their insurance plan. They will also calculate the patient’s portion of the fees and file insurance claims when treatment is complete.
It’s important to note, dental benefits can vary. The amount of coverage a policy provides is dependent on the plan that the subscriber has chosen to participate in. Please be aware of plan limitations. Dr. Vance’s front office team will attempt to help you receive full insurance benefits; however, the account sponsor is personally responsible for the balance of the account.
Dr. Vance is a preferred provider for the following insurance companies:
- Delta Dental Premier
What other forms of payment do you accept?
If you’re a patient without dental insurance, full payment is expected at each appointment unless other arrangements are discussed in advance. For our more extensive treatment plans, Dr. Vance offers flexible financing through Care Credit and Wells Fargo
Our knowledgeable front office team at our Milford dental office is available to answer any of your questions concerning financial needs. Payments can be made in the following convenient methods:
- cash
- check
- VISA
- MasterCard
- American Express
- Discover
*CareCredit offers a special credit card that can be used for health care. Upon applying online, you will know instantly whether you are approved and what your interest rate and credit limit is. If you are approved and would like to use your CareCredit line of credit before receiving your card, simply bring the account number CareCredit provides for you and a photo ID to our office, and we can process charges right away.
The Care Credit plan that we accept between 6 and 12 months same as cash for bills totaling $500 or more.
Are payment plans available for my dental treatment?
Yes. We accept many types of dental insurance and will process your claim for you upon receipt of your co-payment. We offer a low interest rate payment plan and also accept most major credit cards.
How often should I see a dentist?
The American Dental Association (ADA) guidelines recommend visiting a dentist at least twice a year for a check-up and professional cleaning. Our office also recommends a minimum of two visits per year. Upon the completion of your visit, one of our friendly dental team members will help you schedule your next appointment.
Appointments tend to fill up quickly and we want to ensure we can serve your scheduling needs.
What should I expect during my appointment?
The moment you walk through our doors, one of our friendly team members will greet you with a smile. If you haven’t filled out our initial paperwork prior to your appointment at our Milford dental office, we will take a moment to gather your insurance and health history information.
Once we have all of your dental information, you may relax in our waiting room, watch television, wait in a quiet corner or sit with your children in our play area. One of our team members will shortly guide you back to your private examination room.
Upon getting comfortable in our state of the art dental chairs, an X-ray examination of the mouth and jaw is taken. We consider this a vital part of providing a complete diagnosis.
Next, one of our dental hygienists will perform a teeth cleaning and take a quick look at the state of your oral health.
After your cleaning is complete, Dr. Vance will perform a thorough dental examination, including an evaluation of gum health, possible tooth decay, and a TMJ evaluation if necessary. At this time, Dr. Vance can also address any questions about cosmetic dental work.
If Dr. Vance discovers the need for a treatment plan, our friendly front desk staff will provide a pre-treatment estimate of all recommended services, as well as an explanation of treatment fees, and the time involved to complete each suggested treatment.
What if I have an emergency?
Please call our office as soon as you determine that you have a dental emergency. We are happy to accommodate you in our schedule if you have a dental emergency during regular business hours. If you encounter an emergency after hours, over the weekend, or during holidays, please call our office for the doctor’s emergency contact number.
Can the dentist whiten my teeth?
Vance Dentistry offers two methods for teeth whitening: in-office and take-home trays. One session of in-office teeth whitening generally lasts one and a half to two hours, and you can read or relax during the treatment.
For take-home tray teeth whitening, we make an impression of your teeth and create a mouthguard that fits your bite. Each day you fill the mouthguard with a small amount of whitening gel and wear it thirty minutes to one hour. The at-home tray whitening process takes approximately two weeks.
Other over-the-counter daily teeth whitening products are available, but it’s important to use any bleaching product under the supervision of a dentist. To achieve the whitening results you desire, the ADA recommends that you seek the professional advice of a dentist, including examination and diagnosis of the cause of tooth discoloration, before you begin a whitening program.
What if I have a gap in my teeth, a chipped tooth or teeth that do not respond to normal teeth whitening methods?
We have many different procedures that can help these problems. Porcelain veneers are designed to look like your natural teeth and are individually and permanently attached to the front of your existing teeth.
Veneers can be positioned to close gaps. Bonding utilizes a composite material made of plastic to fill in areas of your teeth and correct chipping and shape problems. Both porcelain veneers and bonding are color-matched to the rest of your teeth.